erek79Frequently Asked Questions

Users who open an account with erek79 ask questions about several core areas: how to register and verify identity, which payment methods are supported and how withdrawals work, which football and casino markets are available, and where to find account-protection policies. This page covers the most common questions we receive from account holders and prospective users across all regions where erek79 operates.

This FAQ resolves questions about account setup, deposit and withdrawal flow via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, the football and esports markets we offer, KYC verification, and our data-handling practices. Each answer reflects erek79's actual policy and procedure. If your question is not covered here, contact our support team via email—we aim to respond within 10 business days.

For legal questions about jurisdiction eligibility, service availability, or compliance with local law, read our jurisdiction notice and terms and conditionsThose documents set out erek79's legal position and your obligations as a user. Questions about privacy and data retention are addressed in our privacy policy

Read the answers below. If you do not find what you need, contact our support team. We respond to account and payment questions within 10 business days. For legal or jurisdiction questions, see the links in the intro section above.

Account and registration

Account opening on erek79 follows three steps. First, register with an email address, username, and password. Second, verify your email and submit KYC documents (government ID and residential proof). Third, add a deposit method via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer to mobile banking, local payment, online payment, or e-wallet. Once your identity is verified, typically within a few hours, your account is active and you may deposit and access all markets—football (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports.

We require two documents for identity verification. First: a valid government-issued ID (passport, national ID, or driver's license with photo). Second: proof of residential address issued within the last three months (utility bill, bank statement, or rental agreement). Both documents must be clear, legible, and show your full name and date of birth. Upload scans or photos via the KYC section of your erek79 account. Our compliance team reviews submissions and typically confirms verification within 24 hours. If documents are unclear or do not match your account details, we will request resubmission.

Payments and transactions

If a deposit fails, the payment provider will notify you via the app or email. The funds are typically returned to your original payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment account, or bank) within 1–3 business days, depending on your bank or e-wallet provider. If a withdrawal does not reach your account within 5 business days, contact our support team with your transaction ID. We will investigate and confirm the status with your bank or payment provider. In rare cases, the transfer may be delayed due to bank processing times, especially around holidays like Idul Fitri or Idul Adha.

We do not charge deposits or withdrawal fees. If you deposit via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking, local payment, online payment, e-wallet), your deposit arrives without erek79 taking a fee. Similarly, when you withdraw to your original payment method, erek79 does not deduct a fee. However, your payment provider (bank or e-wallet) may charge their own processing fees—these are beyond erek79's control. Confirm any provider fees before you deposit or withdraw.

Games and offers

erek79 offers betting on Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and World Cup qualifiers and tournaments. We also list MotoGP and international badminton events. Markets include match outcome, goals, handicap, and live in-play bets. Each weekend during the Liga 1 season, all matches are listed with game information updated in real time. During major tournaments such as the Piala AFF or Champions League, our market depth expands to cover nearly all rounds and fixtures. Esports betting includes Mobile Legends, Free Fire, and PUBG Mobile regional competitions.

erek79 does not publish a fixed welcome offer or bonus amount. New account incentives vary and may change. Any offer available to new account holders is communicated during the registration process or via email after your account is verified. We recommend checking your account settings and email inbox after opening your account to see if any offer applies to you. Offers come with terms—read them carefully before claiming. If you have questions about a specific offer, contact our support team for clarification.

Support and account care

We collect and store your personal data (name, date of birth, ID number, residential address, and payment method details) on secure, encrypted servers. Your data is used to verify your identity, process deposits and withdrawals, and comply with local financial regulations. We do not sell your data to third parties. Data is shared only with payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, banks) as needed to process transactions, and with compliance authorities if required by law. Your data is retained for at least 5–7 years after account closure. Read our privacy policy for full details.

We aim to respond to all support queries within 10 business days. Account and payment questions are usually answered faster (3–5 days). During periods of high demand or around holidays such as Idul Fitri or Imlek, response times may extend. If your query is urgent (for example, you cannot access your account or a transaction is pending), state "urgent" in the subject line and contact our support team immediately. For immediate clarification on account access or payment status, include your account email and transaction ID in your message.
↑